Amman, Aug. 17 (Petra)-
Achieving advanced results for service levels and passenger satisfaction, Queen
Alia International Airport (QAIA) has jumped from its 2012 international
ranking at 186th place to 44th place this year according to the global Airport
Service Quality (ASQ) Survey for Q2 2013.
Managed by Airport International Group (AIG), the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA, the Kingdom’s prime airport scored exceptionally well on check-in efficiency; security inspection thoroughness; passport and visa controls; waiting and gate areas’ comfort levels; as well as facility, environment and service quality.
The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 200 airports in more than 50 countries, with over 350,000 passengers interviewed. It provides the most authoritative and extensive analysis of airport service performance, and is trusted by over 200 airports around the globe and more than 60% of the world’s 100 largest airports.
An Airports Council International (ACI) initiative, the program is managed by aviation business analysis specialists, DKMA, who provide independent market research, analysis and information solutions exclusively for the airport industry.
"It is very encouraging to see that, just a few months into its operation, the new QAIA terminal has secured outstanding results for customer service excellence, landing it among the world’s 50 highest ranked airports. Upon the completion of its scheduled second phase of development, we have no doubt that QAIA will help raise the bar for airport service quality in the MENA region," said AIG CEO, Kjeld Binger. He added that the Survey’s findings will help AIG in further improving traveler experience at QAIA.
Managed by Airport International Group (AIG), the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA, the Kingdom’s prime airport scored exceptionally well on check-in efficiency; security inspection thoroughness; passport and visa controls; waiting and gate areas’ comfort levels; as well as facility, environment and service quality.
The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 200 airports in more than 50 countries, with over 350,000 passengers interviewed. It provides the most authoritative and extensive analysis of airport service performance, and is trusted by over 200 airports around the globe and more than 60% of the world’s 100 largest airports.
An Airports Council International (ACI) initiative, the program is managed by aviation business analysis specialists, DKMA, who provide independent market research, analysis and information solutions exclusively for the airport industry.
"It is very encouraging to see that, just a few months into its operation, the new QAIA terminal has secured outstanding results for customer service excellence, landing it among the world’s 50 highest ranked airports. Upon the completion of its scheduled second phase of development, we have no doubt that QAIA will help raise the bar for airport service quality in the MENA region," said AIG CEO, Kjeld Binger. He added that the Survey’s findings will help AIG in further improving traveler experience at QAIA.
